Frequently Asked Questions

General Questions

• How do I sign up for Fanball?
• I’m having difficulty controlling the amount that I play. Can Fanball help?
• What is Fanball?
• Is Fanball legal?
• Who can play on Fanball?
• What types of contests does Fanball offer?

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My Account

• Why do you need a W9 from me?
• How do I close my account?
• I’ve lost my login details, what can I do?
• The games are over and I won. Where are my winnings?
• Why am I seeing a restricted location message?
• Geolocation is not working for me!

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Promotions and Tickets

• Fanball Wallet Instant Bonus Offer
• Can I redeem or trade in tickets for cash?

Deposit and Withdrawal

• What options do I have to withdraw my funds?
• Why is my withdrawal processing as a refund?
• I chose an Electronic Bank Transfer withdrawal. Where is it?
• How do I make a deposit to my account?
• How do I withdraw my funds?

Game Rules and Scoring

• What is the Draft game?
• What is the NFL scoring system on Fanball?
• What happens if an NFL game is suspended or shortened?
• What happens if a game is cancelled, postponed or rescheduled?
• What happens if a player is traded?